To set up your custom domain, click the Settings icon in the bottom left corner of your dashboard > Edit Email Settings.

Check out this FAQ if you need help choosing a custom domain: What subdomain should I choose for my custom email domain? It should be in the format of username@subdomain.yourdomain.com.

Once you've chosen a custom domain:

  1. Type it in beside Custom "From" Address on the Email Settings page
  2. Click the Save button at the bottom of the page
  3. The page will refresh and your custom domain settings will populate in Hive
  4. You'll see a note that your settings haven't been configured correctly (not to worry, this FAQ explains how to configure them)

Here's an example of what the values will look like in Hive:

Add the records from your Email Settings page in Hive to your DNS provider's settings to verify your domain.

Here's how to edit the DNS settings of common providers:

Once you’ve added the values from Hive to your DNS provider and they’ve propagated, your domain will be verified!

Notes:

  • It can take 24 to 48 hours for DNS changes to propagate
  • Until your domain is verified, emails will be sent from mail@hive.co
  • If your domain still isn't verified after 48 hours, please email hello@hive.co
Did this answer your question?