Connecting automatically imports and regularly updates your rewards program data in Hive. This will let you dig deeper into your customer data to send well-targeted email campaigns based on changes in reward program data.

Enable the Integration

In your Hive account, click Settings in the bottom left corner > Connect Data Sources

Click Connect under the header.

That’s it! You’re connected. We’ll import your contacts from and you'll be able to see the full list under Smile Segments on the Segments page.

They'll consistently update when there are new interactions with your rewards program.

Find your program members’ data

To see data from your customers in Hive, click Contacts in the left sidebar > Contact List > View all filters (in the top left). 

From here, you can navigate to the Third Party Data filters.

Filter on any of the above options to see the customers with the most reward points, who’s in your VIP tier, and more. Get insights on the demographics and locations of your purchasers by clicking More... Map or Demographics in the top right corner of your contact list.

You can also see the status of each of your customer's on their User Profile.

Automate emails based on changes in rewards

To create a new email automation, click Email Journey in the left sidebar > + New Email Journey

Choose the event you want to trigger an email on, the timing of the email, and the email template to send.

Tip: If you haven’t created a template, create a new one or edit a default template by clicking Templates in the left sidebar.

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