Connect Your Shopify Store
To create a Winback email journey with Hive, first connect your Shopify store.
- Click Settings in the bottom left corner > Connect Data Sources
- Type your store name in the Shopify field and click Connect
Create Winback Series Template(s)
- Click Templates in the left sidebar
- Choose any of the Featured Templates
- Hover over the template and click the Actions button > click Edit Copy of Template
- Or click + New Email Template to design your own
- Create one or more templates, depending on how many steps you want your winback series to include
Set Up a Winback Series Email Journey
Now that you have your winback series template(s), you're ready to set up your email journey.
- Click Email Journeys in the left sidebar, click + New Email Journey
- Choose Customer Winback email journey
- Click green settings gear beside Customer Winback to set how often the customer can re-enter the journey
- Click the orange checkmark to add additional optional Global Rules - how the customers will enter and continue in the journey
- Then click the blue clock icon to set the delay before the first email sends (e.g. 45 days)
- Click the pink email icon to select your subject line, preview text, and template
- Add additional steps by clicking the green + button (like follow-ups after 1 week and 2 weeks) or click Save Email Journey to create a one-step journey
You're finished! Your subscribers will receive an email or series of emails from you when they have not purchased or opened any of your emails in a while.