Contact List

How to Use Custom User Properties

Use Custom User Properties to define your own customer fields. You can filter and segment your contacts based on these custom properties.

Written by Sarah Schmidt
Updated over a week ago

How to Import Contacts

Upload your customer data to Hive

Written by Sarah Schmidt
Updated over a week ago

How to Import Phone Numbers for SMS

Upload your contacts' phone numbers into Hive

Written by Sarah Schmidt
Updated over a week ago

What are engagement levels based on?

Learn more about how your list engagement is changing over time

Written by Sarah Schmidt
Updated over a week ago

Which contacts can I send email to?

An overview of what prevents you from sending campaigns to certain contacts

Written by Ian Roberts
Updated over a week ago

What Happens When You Import Your Emails into Hive

Written by Sarah Schmidt
Updated over a week ago

Why did my email list import fail?

An explanation of why imports fail and steps you can take to successfully import your list

Written by Sarah Schmidt
Updated over a week ago

What to Do If Your Email List Fails Validation

How to clean up your email list

Written by Sarah Schmidt
Updated over a week ago

What is a subscriber profile?

Better data on your subscribers so you can send more powerful campaigns

Written by Sarah Schmidt
Updated over a week ago

How to Track Users Who Clicked Specific Link in Email Campaign

Automatically add subscribers into segments by adding a tracking parameter to your links

Written by Sarah Schmidt
Updated over a week ago

How to Exclude Ticket Purchasers of a Specific Event From an Email

Send an email to your subscribers, except for those who bought a ticket to a specific event

Written by Sarah Schmidt
Updated over a week ago

How to Exclude a Group of Subscribers From an Email

Send an email to your subscribers, except for a certain group you'd like to omit

Written by Sarah Schmidt
Updated over a week ago

How to Merge Multiple Genre Segments

Merge your pre-existing static genre segments with your new live genre segments

Written by Sarah Schmidt
Updated over a week ago

How to Add Customers to a Segment in an Email Automation

Add customers who enter an automation into a static segment instantly

Written by Sarah Schmidt
Updated over a week ago

How to Filter Your Contact List

An overview of filters you can use to find individual or groups of contacts

Written by Sarah Schmidt
Updated over a week ago

How to Exclude a Subset of Contacts When Using Multiple Filters

An overview of how to include a group in a contact search while specifically excluding a subset of that same group

Written by Sarah Schmidt
Updated over a week ago

What are segments?

Segment based on social actions, demographic data, purchase behavior, and more

Written by Sarah Schmidt
Updated over a week ago

How to Create Segments

An overview on how to create segments from the Contact List, Segments page, or Import Contacts page

Written by Sarah Schmidt
Updated over a week ago

How to Manage Your Segments

An overview of different ways you can update the groupings of your contacts

Written by Sarah Schmidt
Updated over a week ago