General FAQ's

How to Setup a Pre/Post-Event Reminder Automated Email

Send out automated emails pre and post your scheduled event

Written by Sarah Schmidt
Updated over a week ago

What is the "Subscribers Who Have Tracking Disabled" segment?

Subscribers who are using an email client that blocks open tracking

Written by Sarah Schmidt
Updated over a week ago

How Open Rates are Calculated

Recipients who are using an email client that blocks open tracking are automatically excluded from the open rate calculation

Written by Sarah Schmidt
Updated over a week ago

What data can be manually imported into Hive?

Learn what different data fields you can import manually into your Hive account via CSV

Written by Sarah Schmidt
Updated over a week ago

How to copy templates to another brand

Written by Sarah Schmidt
Updated over a week ago

What is the best background image size?

Written by Sarah Schmidt
Updated over a week ago

Can subscribers opt-in by texting my Hive phone number?

Yes!

Written by Bailey Lawson
Updated over a week ago

What's the best image size?

Written by Sarah Schmidt
Updated over a week ago

What is the Ideal Banner Image Size?

Optimise the size of your banner image for contest and email headers

Written by Sarah Schmidt
Updated over a week ago

How to Add "View Email in Browser" URL to Email Template

Learn how to add the "View Email in Browser" URL into your email template

Written by Sarah Schmidt
Updated over a week ago

How to Include Videos in Templates

Written by Sarah Schmidt
Updated over a week ago

Manually Importing Subscription Status

If you have a CSV of both subscribed and unsubscribed emails, here's how you can keep their subscription status in Hive!

Written by Sarah Schmidt
Updated over a week ago

How to include a PDF in a template

Written by Sarah Schmidt
Updated over a week ago