General FAQ's

Frequently Asked Questions

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13 articles in this collection
Written by Sarah Schmidt and Bailey Lawson

How to Setup a Pre/Post-Event Reminder Automated Email

Send out automated emails pre and post your scheduled event
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Written by Sarah Schmidt
Updated over a week ago

What is the "Subscribers Who Have Tracking Disabled" segment?

Subscribers who are using an email client that blocks open tracking
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Written by Sarah Schmidt
Updated over a week ago

How Open Rates are Calculated

Recipients who are using an email client that blocks open tracking are automatically excluded from the open rate calculation
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Written by Sarah Schmidt
Updated over a week ago

What data can be manually imported into Hive?

Learn what different data fields you can import manually into your Hive account via CSV
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Written by Sarah Schmidt
Updated over a week ago

How to copy templates to another brand

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Written by Sarah Schmidt
Updated over a week ago

What is the best background image size?

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Written by Sarah Schmidt
Updated over a week ago

Can subscribers opt-in by texting my Hive phone number?

Yes!
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Written by Bailey Lawson
Updated over a week ago

What's the best image size?

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Written by Sarah Schmidt
Updated over a week ago

What is the Ideal Banner Image Size?

Optimise the size of your banner image for contest and email headers
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Written by Sarah Schmidt
Updated over a week ago

How to Add "View Email in Browser" URL to Email Template

Learn how to add the "View Email in Browser" URL into your email template
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Written by Sarah Schmidt
Updated over a week ago

How to Include Videos in Templates

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Written by Sarah Schmidt
Updated over a week ago

Manually Importing Subscription Status

If you have a CSV of both subscribed and unsubscribed emails, here's how you can keep their subscription status in Hive!
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Written by Sarah Schmidt
Updated over a week ago

How to include a PDF in a template

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Written by Sarah Schmidt
Updated over a week ago