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General FAQ's
General FAQ's
Frequently Asked Questions
13 articles in this collection
Written by
Sarah Schmidt
and
Bailey Lawson
How to Setup a Pre/Post-Event Reminder Automated Email
Send out automated emails pre and post your scheduled event
Written by
Sarah Schmidt
Updated over a week ago
What is the "Subscribers Who Have Tracking Disabled" segment?
Subscribers who are using an email client that blocks open tracking
Written by
Sarah Schmidt
Updated over a week ago
How Open Rates are Calculated
Recipients who are using an email client that blocks open tracking are automatically excluded from the open rate calculation
Written by
Sarah Schmidt
Updated over a week ago
What data can be manually imported into Hive?
Learn what different data fields you can import manually into your Hive account via CSV
Written by
Sarah Schmidt
Updated over a week ago
How to copy templates to another brand
Written by
Sarah Schmidt
Updated over a week ago
What is the best background image size?
Written by
Sarah Schmidt
Updated over a week ago
Can subscribers opt-in by texting my Hive phone number?
Yes!
Written by
Bailey Lawson
Updated over a week ago
What's the best image size?
Written by
Sarah Schmidt
Updated over a week ago
What is the Ideal Banner Image Size?
Optimise the size of your banner image for contest and email headers
Written by
Sarah Schmidt
Updated over a week ago
How to Add "View Email in Browser" URL to Email Template
Learn how to add the "View Email in Browser" URL into your email template
Written by
Sarah Schmidt
Updated over a week ago
How to Include Videos in Templates
Written by
Sarah Schmidt
Updated over a week ago
Manually Importing Subscription Status
If you have a CSV of both subscribed and unsubscribed emails, here's how you can keep their subscription status in Hive!
Written by
Sarah Schmidt
Updated over a week ago
How to include a PDF in a template
Written by
Sarah Schmidt
Updated over a week ago